Frequently Asked Questions

Feel free to browse common questions and concerns below. Still not finding what you need? Contact us directly here.

Teacher FAQs

Who is able to tutor on Excelsi?

Teachers with a current, valid teacher certification in any of the 50 States of the United states are able to tutor on Excelsi. After current certification, identity and educational history are verified teachers are able to set up their profile and start teaching students across the country.

How do I submit my application and when will I be verified to tutor on Excelsi?

Our onboarding process guides teachers through the steps to submit the required documents and information. Your application status can be tracked through your Excelsi account. 

Are tutoring sessions in-person or virtual?

All tutoring sessions on Excelsi are conducted virtually using digital tools designed for online education.  We do not support in person tutoring classes. 

What are the technical requirements to tutor on Excelsi and do I need any special hardware or equipment?

Video conferencing, digital whiteboards and teaching resources are integrated into the Excelsi online virtual classrooms. All you need is a computer or tablet and a high speed internet (Wifi/4G) connection to connect with students.  Please note that we do not recommend using smartphones for tutoring purposes.

Do I need any prior experience with specific online learning management programs e.g. Google Classroom or Zoom to tutor on Excelsi?

No.  Excelsi does not require any prior experience with an online learning management program or video conferencing tool. Excelsi tutorial videos and online helpdesk web pages orient tutors to how our digital classrooms work.  Excelsi also has a library with tips, based on our experience with virtual teaching, on how you can make your online instruction the most impactful and effective. 

How many hours do I need to commit to tutoring on Excelsi?

On Excelsi, you have complete scheduling freedom.  There is no minimum time requirement and no maximum limit. You set your own schedule depending on your availability.

What is Excelsi’s compensation rate for tutors?

Excelsi is committed to ensuring that tutors are paid fairly for their time and experience across 3 pricing tiers (Master, Expert and Instructor). Simply enter your teaching credentials to see which pricing tier applies to you. For more information on pricing please click on this link.

When do I get paid for completed tutoring sessions?

Payments will be processed no later than [72 hours] after every completed tutoring session. A session is complete after the post-session questions have been completed by the tutor. Check your personal account to ensure all of your post-session questions have been completed to initiate a payout. 

How will I be matched with a student?

Parents and students have the option to choose which tutor they would like to work with based on their specific needs and requirements.  During the tutor onboarding process, tutors will have the ability to share information that can help showcase their teaching proficiency, skills or accomplishments in a certain subject(s) and grade level(s). Parents and students start off by searching for a subject and grade level for which they require tutoring.  Based on a student’s learning styles which have been highlighted during the student onboarding process, Excelsi’s intelligent pairing algorithm will suggest which tutors best meet their needs, but ultimately it is the parent’s and student’s choice which tutors they would like to work with.  Our comprehensive ratings system also highlights feedback from parents and students that will accurately reflect a tutor’s performance.

Will I be employed by Excelsi?

No. Teachers are not employed by Excelsi. Teachers whose schools or districts either restrict or require prior permission to take on additional employment are free to use Excelsi.  

What grade levels and subjects can I tutor?

Tutors are free to teach any subject and provide general curriculum support or any test prep assistance of their choosing for K-12 grade levels. 

Student & Parent FAQs

How do I find a teacher?

Start the process by answering a few questions that allow Excelsi to build your academic profile and get insight into your learning styles. Then select the subject area and type of service, curriculum support or test prep, and grade level. Excelsi’s intelligent pairing algorithm will suggest those tutors that best complement your needs, but ultimately it is your choice which tutors you would like to work with.  

How much do sessions cost and are sessions purchased in packages or paid session by session?

The hourly rate for lessons on Excelsi is based on a teacher’s experience. The experience levels on Excelsi are Instructor, Master and Expert based on under 5 years, more than 5 years or more than 10 years of teaching experience, respectively. Pricing ranges from $xx for an Instructor to $yy for an Expert level teacher. You have the freedom to be flexible with your learning needs, sessions are purchased in advance, but no packages are required.  

How should I prepare for my first lesson?

In order to make the tutoring session most impactful, we strongly recommend that you watch Excelsi’s video tutorials to learn all the features and functionality of our digital classroom. We also recommend that you use your personal Excelsi dashboard to upload samples of recent classwork, assignments, tests and/or quizzes so that your tutor can help you get started in the right direction.

How does Excelsi verify teachers?

At the time of onboarding, tutors are required to submit official documentation and other requirements that allow Excelsi to verify teaching credentials, licensing and/or certification. Only after these documents have been verified do tutors get access to the Excelsi marketplace.

How do I schedule a session?

Once you have selected the tutor you wish to work with, you can easily see their availability on your dashboard. You can simply select the time and date that is convenient for you and send a message to request a tutoring session.  Once the tutor accepts this request, you will receive an email notification with a link for the online tutoring session. 

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